Career In Progress, is a Career Management & Recruiting Company that offers boutique services for businesses across Greece.
On behalf of our Partner, a Developing Educational Organization in Greece, we are seeking for an experienced and creative:
Back Office Coordinator
Based in Athens, our client is a Developing Educational Organization active in the field of Adult Education and Professional Training.
The Back Office Coordinator will be well-versed in processes under the role’s responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively to ensure profitability and sustainable growth.
The main duties of this role include:
- Monitor daily activities and operations of the Back Office Department
- Receive complaints and resolve problems
- Pass on information from upper management to employees and vice versa
- Maintain files and records with effective filing systems within ERP Platforms and Excel
- Registration on databases and data controlling
- Comparing data with input received from databases
- Coordinate customer service operations and find ways to ensure customer retention
- Support the back-office assistants in a daily basis
- Participate in meetings and recommend changes to policies and procedures.
- Reports to the Back Office Manager
- Degree in Marketing / Communication / Business or any other related field
- 3+ years hands-on work experience in a similar position in a commercial/retail firm
- Excellent Excel knowledge
- Strong analytical skills with ability to think and act with accuracy in a fast-paced environment
- Effective organizational skills and ability to set priorities to meet strict deadlines
- ERP and CRM – BI Software knowledge (e.g. Softone) will be an strong advantage
- Necessary prior database management experience, preferably in a similar role
- Technical understanding of social media platforms and organic algorithms
- Critical thinker and problem-solving skills
- Great interpersonal and communication skills
The company offers excellent career opportunities in a great work environment and a competitive compensation package, based on the qualifications of the candidate.